Admissions - Private Pay Specialist

1st Shift
Location : Address
13794 21 Mile Road
Location : City
Shelby Township
Location : State/Province
Location : Postal Code


Supports the profitable growth through referral and sales activities within all service lines for assigned campus. Executes sales and marketing business plan primarily related to first impressions and welcoming new customer’s standard to exceed daily census goals to reach full occupancy.

Duties and Responsibilities

  • Support achievement of established occupancy goals for assigned campus/cluster to reach full occupancy.
  • Maintains first impressions to welcome new and potential customers to experience our services.
  • Executes sales process and the conversion to move-in percentages resulting in overall census with a focus on private pay.
  • Generates admissions through referral partnerships and advancing the inquiry sales process through follow- up and closing to achieve daily/weekly/monthly expectations in partnership with the Community Sales Representative (CSR) and Executive Director as evident through use of the CRM system. Ensure 10 call outs per day and daily use of CRM to drive sales.
  • Responsible for ensuring that inquiry management tools are used as working tools. Accurately maintains all data to allow for analysis and trend review to drive business decisions.
  • Responds to all referral and inquiries properly, timely, and with appropriate follow-up. Participates with the leadership/back-up team to handle inquiries/referrals timely including CRM management.
  • Assists with planning and coordinating campus events including Senior Executive Club and community events.
  • Ensures appropriate marketing collateral and promotional materials are in place at all times.
  • Supports welcoming new customer standards and communicates to campus team members related to move-in activities (i.e. welcome gift, move in communication and process, move in paperwork).
  • Assists with competitive analysis collecting and coordinating data, as required and requested.
  • Assists with planning, coordinating, and executing campus events including Senior Executive Club and community events.
  • Demonstrates expertise and execution in Trilogy Service Standards (our service separators).
  • Back up to Community Sales Representative primary functions.
  • Ensuring campus is tour ready including back up team resources, tour path, model room, first impressions, and tour stations. Executes tours as part primary team.
  • Flexibility to work peak hours for sales and outreach event traffic.
  • Ensure data integrity with sales process, CRM data and census reconciliation to support Zero lost revenue days.
  • Answers a multi-line phone system in a prompt, courteous and professional manner directing callers to the appropriate person or department.
  • Participates in mystery shops and ongoing sales training.



  • High school degree or GED required. Associate’s degree in marketing, business, healthcare management or related field from an accredited college or university preferred.


  • Unencumbered drivers’ license in the state of residence.


  • Minimum of one-year experience in a marketing/sales and/or customer service environment. Healthcare, senior living industry, concierge or hospitality environment required.
  • Exemplary computer skills that include knowledge of the Microsoft Office Suite of products and SaaS CRM platforms.


Shelby Crossing Health Campus
Shelby Township


Keiwana (248) 710-0153


Headquartered in Louisville, KY, Trilogy Health Services was founded in December 1997 and is dedicated to being the Best Healthcare Company in the Midwest by providing exceptional, comprehensive care to seniors in our living communities. Trilogy has over 100 locations and continues to grow across IN, OH, MI and KY. Join our growing company and experience the Trilogy Difference. We care for you while you care for others. #C4U


The Trilogy Advantage

  • Competitive Salaries & Weekly Pay
  • Earn a degree for FREE with our Purdue Global partnership
  • FREE Health Insurance Option + up to $1,500 in company contributions
  • Tuition Reimbursement, Scholarships and Student Loan Repayment
  • Employee Celebrations
  • And much more!

Equal Opportunity Employer


Trilogy Hires Heroes Just Like YOU!


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